Shifaya Privacy Policy

Welcome to Shifaya (https://shifaya.in).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data.

By using our website, you agree to the terms described in this policy.

Who We Are

Shifaya is a natural wellness and skincare brand offering herbal, handmade, and Ayurvedic-inspired health and beauty products.
Our website address is: https://shifaya.in

Comments

When visitors leave comments on the site, we collect:

  • The data shown in the comments form

  • The visitor’s IP address

  • The browser user agent string (used for spam detection)

After your comment is approved, your profile picture becomes visible to the public with your comment.

Media

If you upload images to our website, please avoid uploading photos with EXIF GPS location data.
Visitors may be able to download and extract location data from images on the website.

Cookies

We use cookies to improve user experience and website performance.

If you leave a comment:

You may opt-in to saving your name, email, and website in cookies.
These last for one year.

Login Page:

A temporary cookie is set to check if your browser supports cookies. No personal data is stored. It is removed when you close your browser.

When you log in:

We set several cookies to save:

  • Login information

  • Screen display preferences

Login cookies last two days.
Display preference cookies last one year.
If you select “Remember Me,” your login stays active for two weeks. Logging out removes these cookies.

When you edit or publish content:

A cookie will be saved with the post ID you edited.
It contains no personal information and expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content such as:

  • Videos

  • Images

  • Articles

  • Social media posts

Embedded content behaves exactly as if the visitor had visited the other website directly.

These third-party websites may:

  • Collect data about you

  • Use cookies

  • Use tracking tools

  • Monitor your interaction with embedded content

  • Track your behavior if you are logged in to their platform

Who We Share Your Data With

If you request a password reset, your IP address will be included in the email.

We do not sell, trade, or rent customer data to third parties.
We may share information only with:

  • Payment processors (e.g., Razorpay, Stripe)

  • Spam detection services

  • Analytics tools (Google Analytics, Meta Pixel)

  • Courier / shipping partners (for delivery of Shifaya products)

All partners follow strict confidentiality and data protection standards.

How Long We Retain Your Data

Comments:

Comments and their metadata are stored indefinitely to recognize and approve follow-up comments automatically.

Registered Users:

If you create an account on Shifaya.in:

  • We store the personal information provided in your user profile

  • You can view, edit, or delete your details anytime (except username)

  • Website administrators can also access and edit your information

Order Information:

For purchases on Shifaya.in, we retain:

  • Contact information

  • Address details

  • Order history

This is required for support, delivery, legal, and accounting purposes.

Your Data Rights

If you have an account or have left comments, you may request:

✔ A copy of your stored personal data

We will send you an exported file of the information we hold.

✔ Deletion of your personal data

We can erase the data we hold about you, except:

  • Information required for legal, tax, or security purposes

  • Completed order records necessary for business documentation

You may request this by contacting our support team.

Where Your Data Is Sent

Visitor comments may be checked using an automated spam detection service.

Order-related data may be shared with:

  • Payment gateways

  • Shipping providers

  • Fraud prevention tools

  • Customer support systems

All data is handled securely.

Contact Information (Shifaya)

For privacy concerns or data requests, you may contact us at:

📍 Shifaya
No. 46 Thambu Naicker Street
Anna Salai Road
Puducherry, India

📞 Phone: 9944803033
🌐 Website: https://shifaya.in
📧 Email: support@shifaya.com