Refund and Returns Policy

This is the Refund and Returns Policy for Shifaya, your trusted herbal wellness brand.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as herbal supplements, opened consumables, or any health and personal care items that have been opened or used cannot be returned due to safety and hygiene concerns. We also do not accept returns on products that are intimate or sanitary in nature, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable digital products
Opened health or personal care items
Sale or discounted products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

Partial Refunds

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
Any item that is returned after the 7-day return period

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or UPI app again.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us at shifayasupplement@gmail.com or call us at +91 99448 03033.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shifayasupplement@gmail.com and send your item to:
Thambu Naicker Street, Anna Salai Road, Puducherry – 605001

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, you should mail it to:
Thambu Naicker Street, Anna Salai Road, Puducherry – 605001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning a higher-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

For any questions regarding refunds and returns, you can contact us at shifayasupplement@gmail.com or call us at +91 99448 03033.