Shifaya – Terms & Conditions

Welcome to Shifaya (https://shifaya.in).
By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions.
These terms apply to all visitors, users, and customers of Shifaya.

If you do not agree with any part of these terms, please discontinue use of our website.

1. Introduction

Shifaya (“we”, “our”, “us”) provides natural wellness, herbal skincare, and health products through our online store at https://shifaya.in.

These Terms & Conditions govern:

  • Your use of the website

  • Your purchase of products

  • Our policies around returns, refunds, and customer rights

By using our site, you confirm that you are at least 18 years old, or accessing the site under the supervision of a parent or guardian.

2. Use of the Website

You agree not to:

  • Misuse the website for illegal purposes

  • Upload harmful files, malware, or offensive content

  • Attempt unauthorized access to our systems

  • Copy or redistribute website content without permission

All content on Shifaya—including text, graphics, branding, product images, and descriptions—is owned by Shifaya and protected under copyright law.

3. Product Information

We aim to provide accurate descriptions, images, and ingredient details.
However:

  • Colors and packaging may slightly vary

  • Herbal product results may differ from person to person

  • We are not responsible for misuse of products or allergic reactions

Always read instructions before use.
Consult a healthcare professional if you have medical conditions.

4. Pricing & Payment

All prices listed on Shifaya are in Indian Rupees (INR).
We reserve the right to update product prices, offers, or discounts at any time.

We accept multiple payment methods through secure payment gateways.
Orders are processed only after full payment is completed.

5. Order Confirmation & Cancellation

Once your order is placed:

  • You will receive an email confirmation

  • Orders cannot be modified after dispatch

  • Cancellations may be accepted only before shipping

To request a cancellation, contact us immediately at:

📧 [support@shifaya.com]

6. Shipping & Delivery

Delivery timelines depend on your location and courier availability.
Shifaya is not liable for delays caused by:

  • Courier partners

  • Public holidays

  • Covid or natural events

  • Incorrect shipping information provided by the customer

Shipping fees are displayed during checkout.

7. Returns & Refunds

Returns and refunds follow our Return Policy.
Key points:

  • Returns accepted within 30 days

  • Items must be unused, unopened, and in original packaging

  • Certain products (personal care, opened items, hygiene-related goods) are non-returnable

  • Refunds are processed after inspection of returned items

  • Shipping charges are not refundable

Visit our full Return Policy on the website for detailed terms.

8. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned:

  • Supplements or wellness consumables

  • Health & personal care items

  • Damaged packaging not caused by us

9. Intellectual Property Rights

All logos, content, branding, and visual assets are owned by Shifaya.
You may not copy, modify, distribute, or use them without written permission.

10. Limitation of Liability

Shifaya is not liable for:

  • Allergic reactions

  • Incorrect usage of products

  • Health outcomes from misuse

  • Loss or damage resulting from delays or courier errors

  • Any indirect or accidental damages from using our website

Use products as directed and consult a professional if you have sensitive skin or medical concerns.

11. User Accounts

If you create an account:

  • You are responsible for keeping your login credentials safe

  • You agree not to share account details

  • You can request deletion or modification of your account at any time

  • We reserve the right to suspend accounts involved in misuse or fraud

12. Third-Party Links

Our website may contain links to other websites (e.g., payment gateways, analytics, embedded videos).
We are not responsible for:

  • Their privacy practices

  • Their policies

  • Their content

Please review their terms before using those services.

13. Privacy Policy

Your use of Shifaya is also governed by our Privacy Policy, which explains how we collect and handle user data.
You can read it at: https://shifaya.in/privacy-policy

14. Changes to This Policy

Shifaya may update or modify these Terms & Conditions at any time.
Revisions will be posted on this page with the latest “Last Updated” date.

Continued use of the website implies acceptance of the updated terms.

15. Contact Information

For any queries related to Terms & Conditions, returns, refunds, or general support, please contact:

📧 Email: support@shifaya.com
📞 Phone: 9944803033
📍 Address:
Shifaya
No. 46 Thambu Naicker Street
Anna Salai Road, Puducherry
India

🌐 Website: https://shifaya.in

Handled by ali mohammed khan j