Shifaya – Return & Refund Policy

Thank you for shopping with Shifaya, your trusted herbal wellness & skincare brand.
We want you to feel fully confident when purchasing from us, and our Refund & Return Policy is designed to ensure a smooth and transparent experience.

Overview

All the Approved exchange and replacement of damaged products will be delivered with in 7 business days

To be eligible for a return:

  • The item must be unused

  • It must be in its original condition

  • It must be returned with its original packaging

Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items cannot be returned:

  • Opened skincare products (soaps, cleansers, etc.)

Please do not send your products directly back to the manufacturer.

Partial Refunds (If Applicable)

We may grant partial refunds in situations including:

  • Product packaging with visible signs of use

  • Items not in original condition, damaged, or missing parts not caused by us

  • All the Approved exchange and replacement of damaged products will be delivered with in 7 business days

  • Opened media or sealed products that have been accessed

Refund Process

Once your return is received and inspected, we will notify you via email regarding:

  • Approval of your refund, OR

  • Rejection (with reason)

If approved, your refund will be processed to your original payment method within a certain number of business days (bank processing times vary).

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your credit card provider

  3. Contact your bank (some processing delays are normal)

If you have completed all steps and still have not received your refund, please contact us at:

📧 Email: support@shifaya.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted products cannot be refunded.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange of the same product:

📧 Email us at support@shifaya.com
📍 Send the product to:
No. 46 Thambu Naicker Street
Anna Salai Road
Puducherry, India

Shipping Returns

To return your product, please mail it to:
📍 No. 46 Thambu Naicker Street
Anna Salai Road
Puducherry, India

Return shipping costs are the customer’s responsibility and are non-refundable.
If a refund is approved, the return shipping fee may be deducted from your total refund.

For high-value items, we recommend:

  • Using a trackable shipping service

  • Purchasing shipping insurance

We cannot guarantee receipt of returned items without tracking.

Need Help?

For questions related to refunds, returns, or exchange eligibility, contact us:

📍 Shifaya
No. 46 Thambu Naicker Street
Anna Salai Road
Puducherry, India

📞 Phone: 9944803033
🌐 Website: https://shifaya.in
📧 Email: support@shifaya.com

Shipping Policy

Product will be delivered in 7 days

We have 7 day return policy

Refund will be credited in 7 days